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Helix Hearing Audiology is proud to provide audiology services in the following:
At all times the staff at Helix Hearing Audiology will work to their utmost to provide you with the very best in hearing health care. Should you have any concerns with their conduct at any times we encourage you to discuss this with management.
The staff at Helix Hearing Audiology deserve to work in a safe, rewarding and respectful environment. Disrespectful and/or threatening behaviour will not be tolerated. Should this occur you will be asked to leave the clinic immediately. All subsequent communication will be with management only.
Unless prior arrangements have been pre-approved with management all accounts are to be settled on the day of service, including hearing aid fitting.
HICAPS is not available for audiological services or hearing aids. However, all information required for claims to be made with your private health insurer is available on your receipt. Entitlements are to be claimed directly with your insurer.
All accounts not paid for on the day of service will incur a $10 administration fee. If the account is not paid in full after the second reminder the account will be forwarded to a third-party debt collection agency.
We request 24 hours’ notice to cancel or reschedule an appointment. This is to allow Helix Hearing Audiology time to fill the time otherwise allocated for your appointment. If you fail to give notice, a missed appointment/late cancellation fee may be applied. If this occurs more than once allappointments will be required to be pre-paid. Should pre-paid appointments be missed a refund will not be provided.